Anisha M JosephApril 23, 2019
First of all, without customers a business will not grow. So they are the back bone of a business structure. In fact, no matter what type of industry u r leading, no matter what your focus, no matter what kind of products or services you offer, your customers are the prime and inevitable asset of your organization. Hence, customers give your company a sense of hope and direction. They provide invaluable feedback, and shows you a path of new concepts and ideas. CRM or Customer Relationship Management aims to enhance the relationship with current customers. Odoo CRM is a small part of a larger highly integrated collective of ERP applications at your disposal.
Find new prospective customers and win back old customers. This system can be brought into effect with software that facilitates collecting, organizing, and managing customer information. It is a general truth that, optimizing customer experience is the most significant activity for a business. One of the best way to do this is through the use of CRM software platforms. The following blog gives the detailed view of CRM In Odoo and its benefits.
It is the main reason for adopting CRM strategies. The best CRM software allows you to follow standard leads and reduce wastage of time following prospects. Sales cycles are reduced and win rates are enhanced. Furthermore, you can check histories of customer buying to identify potential leads, up sell opportunities, or repeat customers.
There is a good possibility that in some cases contact may not be available, and the client will be forced to have to work with someone new. When that happens, many customers face the unhappy prospect of having to ‘start fresh’ with someone who doesn’t understand their own unique preferences and problems. CRM does away with this issue, by making detailed customer information communicable to whom ever might need it. As such, it won’t matter who it is that is presently assisting the client.
A company which is either big or small, it will have a lot of data which is need to store. With a CRM for your company you can manage all members, take notes about what agreed with whom and enter appointments in the calendar as records.
If you don't have any control over your actions or you don't have any option to get any detailed report of your business processing, what will be the use of your work? An Excel sheet or word report have limited data access and insights. But, a CRM software can manage all these concerns.
Each day an employee will have hundreds of smaller tasks that must be complete in order for everything to function properly. To clarify an efficient CRM software can take care of the burden of many of these tasks from off the shoulders of the employees with an automated CRM system.
By using a CRM software it is possible to keep safe of some confidential data of customer's from the disconnected desktops or other sources of data storage. You can set parameters thus only authorised employees can access the data. That is to say, you can focus your budget, human resources, and capital infrastructure under one item.
Everyone can access the common data rather than everyone keeping a separate spreadsheet or contact database on their computer.
If you need to solve a problem of a customer, your representatives will be able to get all activity related to that customer, including past purchases, preferences, and anything else that might help in finding a solution quickly. In such a way, you can receive continuous feedback from your customers regarding your services and products.
The relationships that we cultivate with our customer-base will determine our company’s level of success. Technaureus a leading odoo erp consultant in Kerala and we get you the CRM that works the way you desire. Our CRM applications promise to automate tasks and save your busy business time in every situation. With Odoo, the CRM gains even more efficiency, integrating with all of Odoo’s other applications. In short, at Technaureus, we craft CRM applications that ensures the sales processes you have designed can scale and also you focus the right customers and leads. We change your process from uncontrolled email / call communication to CRM. Our Odoo CRM Solution helps to convert all potential contacts to business with better lead and opportunity tracking. And the system provides better reporting, managing emails,calls, meetings, perfect dashboard and analysis etc.