Partner with clients and internal teams to understand business requirements and direct the configuration duties.
Develop and perform quality assurance check points within your team to ensure quality and timely delivery.
Identify, Investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
Clarify and resolve any design problems that have been discovered during the delivery of the solution
Test systems and solutions for performance and reliability
Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management as appropriate
Effectively manage time, track, and report project hours; maintain regular communication and updates to both customer and management
